Finally it happened!
Per “e” it was not what I think, when someone was talking about total quality. Momentum going with a change digital revolution can not escape even though we know, players, rules, and even the audience even not yet certain exactly what this world, now we have a question and this question will ask the parties how we brood.
Classic words, information processors, what about “e” at the end of the “quality” Let’s bring? Are you ready for this?
Or total quality developers! What do you think about it? “Total Quality” of the “e” Are you ready to come?
How far are they from each other is not? However, according to both their own, have justified reasons. Someone with years of experience to mature, now more staid, but like some of the factory machines have been switched off inside, tired, exhibited a behavior, the adolescent and the other as desperate a warrior all the time, in every area of our lives trying to achieve and often it is.
Whether you know them if you let us briefly.
First, Total Quality:
As a clear conceptual definition of quality is not required, the individual (Edwards, Gilmore, Price, Brohi, Jura, Crosby, Taguchi, Feigenbaum, Deming et al.), The corporate authority of the (JIS - Japanese Industrial Standards Committee, TSE-Turkish Standards Institute, EOQC European Quality Control Organization, ASQC - American Quality Control Association, et al.) philosophical contribution, customer, product, production, value and context of different definitions has earned over time. Some of the definitions, needs the ability to meet customer preferences, requirements-to-use design and specifications compliance, the first time and the right to make a product or service will be of value to organizations working in all areas of stability can be considered.
As functional aspects of the quality of development can be different. According to some perspectives, 20 Statistical Process Control has started at the beginning of century in America, then coming away from mass production and quality, technological developments, the results are available on the Japanese quality concept, quality is a cornerstone of the development are created. According to some aspects of the quality of the stage, in 1800, while smoothly, with examinations between 1900-1940, with control of the process between 1940-1970, between 1970-1980 in the design process, after 1980, the product’s design is shaped.
The common point of the merger follows similar definition can define. Focusing on product quality inspection and quality control (prevention, statistical methods) and the start of the first phase, focusing on the production system of quality assurance (prevention, ISO 9000, certification) and was continued, and then focusing on the life form to total quality management has been reached. Yes, at this point, total quality management is now lifestyle, Customer Focus, participation, continuous improvement, process improvement, problem solving, transfer of authority and management are discussed in terms.
There is a brief description of the digital world:
However, it is important to say first, before recognition. Development of the concept of the digital world, to follow a path different from the development of quality concepts.
Quality of the world to talk think first, is the establishment of strategies, are then applied. The digital world is going parallel applications with the strategy, are often the first application, then you think, and strategies are established.
Only you can know the difference, even to understand what we are faced with, at least I feel we can not understand is help.
Chronologically to go back to the discovery of the abacus is not necessary. 1943 yılında “five computers in the world market place is no more than” said IBM chairman Thomas Watson in 1981, or “everybody memory 640 KB of text is enough” said Bill Gates, to extend the period if enough I guess.
Now, that has contributed to the establishment of the digital world, these people can not even estimate the size of development let’s look briefly.
In 1000, around the 1970 chip size and technological intensity, while the 2000s this figure reached 1 billion. In the same period of 1 MHz 1 GHz clock speed, the main memory kbyte’lardan 100 gbyte’lara, architecture, environment, from 4 bit to 64 bit, Arpanet’ten billions node has reached the Internet.
Volumetric size of the host ENIAC’tan, extending from there to the desktop systems and server systems, timing laptop, notebook, PDA (Personal Digital Assistance) sizes down even further to minimize the company’s production / sales, etc.. information with mobile phones has been to read.
Software size small accounting-finance-personnel payroll functions of systems, timing requirements planning-resource planning (MRP-MRP II) systems grew up, institutional resources and capacity planning, cost accounting and management decision support systems by the addition of (ERP) to gigantic size varmıştır. Today, the front and back office systems CRM (customer relationship management) under the merger intensive work.
From another perspective, the personal computer, wireless communication applications, internet infrastructure, internet infrastructure, applications, products are experiencing a transition towards.
Parties introduced. In the meantime, the world, in the recent past and what issues the parties have also got to see briefly.
It was mass marketing sixties. If everyone within the same sample was then Coca-Cola. Divide markets brought in the seventies. Marketers in different types, different classes, with different tastes and needs of people noticed and began to examine them. Results: Eighty Years of Cola Classic, Diet Coke, caffeine Free Cola, New Coke as led division. Track divisions are back together, similar motion with the process is ongoing.
Not only marks the company also was divided, and then began buying and furya merger, competition in the left win-win theory.
Description has been made the target audience: Babyboomer, yuppies, and other grumpies … have been defined.
Description trends were: Rightsizing, round trend, political corretness, big trend … and the other have been defined.
Today;
Sunday, he now practices as a result of the audience and the trend is set. But I have to tell them a long time will remain constant. We gradually approached the limits of technology, equipment, quality products are very close to each other. Do not ever ask the competition. Although even if we win-win in the competition still exists. In some cases, companies who, you know who the customers are confused. Your company, your customers can be another’s. Or vice versa.
Now let’s go back to the beginning. Let the world questioning their relationship with total quality digital.
According to the literature that affect the quality of activities are: Marketing-market research-sales, design and development, process planning and development, purchasing, production of, and be of service, verification of work (inspection, test, control, review, audit …), packaging , storage, sales-distribution, assembly-delivery, service-technical assistance, after-sales market surveillance.
In the light of all this information, do not enter a phase of the digital world can see you getting?
Now, questions, based on the quality of the digital world, e-Let’s take a more extreme point.
* The order of a business how to earn fast cash if so, it will only take place with the help of the digital world we know?
* Build a business to consumer (B2C) movement, in fact work more than one job (B2B) movement was born, this intensity may be the beginning of the digital world, but we noticed you?
* When working with e-business methods of a company anywhere in the world would be competitors to the company, this method is non-company anywhere in the world can come to learn about competitors?
7 * 24 * The bank’s systems must be able to work. Internet site a few hours, even if we can allow to remain closed?
* A transaction on a bank branch costs $ 2 to do the same process to 0:15 dollars through internet, through call center to make around 0.6 dollars, going to the bank branches will close? Or from Internet sites sell all the products will necessarily? Social needs of people of have to forget you’re dead?
* Drug and food, even on products like everyone to understand the description is being placed, customers still DNS, ISP, HTTP, SMTP, POP, FTP, SSL, such as shortening you going to talk scary?
* Will we disclose the rights of online consumers? Online orders are not taken in news or unreceipted way, even the goods, returning the goods to pay the price for months waiting for you to forget the consumers are we?
* Online citizens, moral rules (Netiquette) how we will protect? Ethics rules that recognize the ambition to make money obviation you think you’re not?
* Web and e-commerce success criteria of the visual, functionality, interactivity, content, timeliness, Internet compatibility site benchmarking, active marketing, sound, memory, instant help and when we will truly apply?
* What time of three-dimensional modeling using land agent (as in the U.S.) to customers within one day be able to show 15-20 home?
* Amazon.com ’s actually not only the book market, but also buy the book marketing experience farkediyor Do you?
* Home office (home worker) work is not in fact escape from work, video conferences, electronic mail, etc.. This work is supported with digital communication tools, traffic, parking, stress, work place issues such as the use of resources is unnecessary, the fact that the total quality is an issue you’ve forgotten?
* The digital world to the concept of flexible working and flexible office will know the impact positive? Of enormous change in the cabinet office documents, rather than thin and elegant cabinet responsible for the coming of the digital world of the paperless office is a product that we can understand?
* The three basic components of the digital world, hardware, service and e-quality of the content can not escape when we learn?
In fact, questions bitmez.
But to ask us not to lose too much time!
Because the digital world, something in each of the key behind oluyor.Her click measurements, data bases, statistics are engaged, then the simulation is done, you go one step ahead of the digital attitude appears. The private sites, spending track changes, and you need a loan offer to the bank and you prefer a more convenient and you proposed to call books, soon ten feet away when the “Stop us, we have new goods” and messages to your mobile phone is prepared to pour stores, etc …
Much more rapid development of technology from the social system, looking to the past can lead to wrong predictions in the. On the other hand, this uncertainty, do not miss the opportunity to offer creative initiatives.
But this is the overall quality of the digital world benefit from the experience is not a reason not to. We need to address the problem correctly. Attention and reflexes of a young seventeen year old, thirty years is much better than the old one, right. But he can not receive driver’s license. Because experience, sense of responsibility and is weak in terms of psychological maturity. Do not approach the problem from this angle?
Quality philosophy was a long ways. The speed of this digital world, and it needs the power of change. The digital world also needs the experience of Total Quality philosophy.
The digital world is a world of seconds to sink the company. Therefore, each component of this world have a seamless quality. Standards, rules, styles, patterns of this world is not yet certain exactly how the e-quality is right?
Not only of manufacturers, consumers, contribute to the course. What is the contribution it? Chat culture, I would also drop it and now that işlevsiz sites, was stuck in the concept of job functions to work and from work, consumers will not say here.
Once upon a time when the video camera out, to prevent the exposure of available Do you remember? Camera to the new technology we continue habits. The same error continues is required.
First, we should be ready to change our habits. To learn, we must try to not be afraid to try. Primary task here is falling overall quality developers. Total quality of life in e-format must be created together. Prescription is not unknown in many actually. E-life to use as the active use of our thoughts about, criticism and suggestions, on any platform, and at every opportunity to say out loud, even gelse pale “is said, it would be good if” we need to tell yu. However, if it is most important component of total quality, customer satisfaction is the coercive effect, we will contribute to e-life.
Manufacturer tasks or provide services that have also fallen. A new environment is perhaps the first time, “What is the profit if you sell” the idea will win states. However, it should not fall for the old error. On the other hand, niche products and services-the-record aside for now, the technology we have previously said is based on the increasingly limited. Therefore, your product range to slow down, come to the forefront in service quality. Manufacturer and service of the digital life in this context are required to learn the rules of a moment ago.